PROPOSALS AND PAYMENT

• We will require a 50% deposit with confirmation of hardware orders & projects, and then the balance will be paid on the day of project completion. For all ad-hoc consulting work, this is billed as COD. Pre-paid hours are to be paid in full prior to work starting.
• The above is an estimate and will work towards adhering to the outlined estimate. If any interruptions occur and Chewing IT is unaware of this prior to the upgrade, then Chewing IT may bill for added work that was not in the proposed estimate.
• Quote Valid for only 14 days.
• Prices are exclusive from 10% GST.
• Care has been taken in the preparation of this quotation; however, inaccuracies may occur. Chewing IT excludes all liability for any errors or omissions. We would, however, appreciate advice should any be discovered.
• License price may vary each year and will be charged accordingly.
• If there are more mailboxes or users that require extra services i.e. calendar setups, contact backups, phone set-ups, extra charges may be applicable.
• When the email migration occurs, we cannot guarantee all emails will be received during this time, therefore we ask to prepare your staff for the migration and even notify your customers before the migration.
• Chewing IT is not liable for converting documents or templates that have been made with old versions of MS Office. 
• Chewing IT is not liable for any lapse in subscriptions as data may be deleted after subscription ends.
• If you are moving your documents to Microsoft 365, you will be liable to adhere to the character limits found here Restrictions and limitations in OneDrive and SharePoint - Microsoft Support

​SERVICES

• Chewing IT will use reasonable endeavours to the following but not limited to; perform the Upgrade of the Servers, installation of computers, network equipment, email migrations, document migrations.
• (a) With due care and skill.
• (b) In a manner to minimise interruption to the Customer’s business; and
• (c) In accordance with any specific conditions that appear on the Quotation.
• Installation of agents to monitor your Microsoft 365 tenant and computers for malicious activity using 3rd party tools. Subject to any agreement to the contrary, the work is limited to the above services noted.
• If there is a cross-platform data migration i.e. from MAC computers to Windows Computers OR other examples like Linux to Microsoft SharePoint, it will be best effort to migrate all data but is not liable for data loss if the two operating systems don’t correspond to each other.
• All work performed will be outlined per realistic time schedules.
• Chewing IT may use insured sub-contractors to assist with resources.
• ​The Services covered by this engagement do not include audit or review services, therefore, no assurance will be provided. Unless agreed with you, the Services will not include specific identification of fraud or other illegal acts. If we do identify such acts or omissions, we will inform you. Before doing so, we will notify you as soon as practicable that we have identified any instances of fraud or illegal acts / omissions.
• ​FEES

​Unless otherwise agreed with you or required by law, our fees will be charged at a fixed fee. 
How we calculate our fees may be subject to change subject to the following: 

(i) the complexity of the matter;
(ii) the difficulty or novelty of the questions involved in the matter;
(iii) the skill, specialised knowledge and responsibility involved and the time and 
labour extended by us;
(iv) the liability assumed by us;
(v) the volume or size of the work and importance of the work;
(vi) the location of the work;
(vii) the importance of the matter;
(viii) the general care and conduct of the technician responsible having regard to your 
instructions and all relevant circumstances.

APPLICATIONS

• Chewing IT is not responsible for the 3rd party applications but will work with them to minimise downtime.
• INSURANCE
• If you would like a copy of our certificate, please send an email via our online form.
• Chewing IT is insured for sub-contractors and ensures the sub-contractors are skilled and insured.
• REMOTE MONITORING
• Installation of agents to monitor your Microsoft 365 tenant and computers for malicious activity using 3rd party tools. Subject to any agreement to the contrary, the work is limited to the above services noted.​
• IT SUPPORT PURPOSE & SCOPE
• The engagement of Chewing IT Pty Ltd is to provide Its clients with the following:
• IT Support Services including troubleshooting issues remotely using applications like Team Viewer or coming on-site when they arise.
• Computers that are supported remotely have an “unattended remote access” feature which may be installed to support your site.

PRIVACY POLICY

• Our privacy policy is found at https://www.chewingit.com.au/privacy-policy 

RESPONSIBILITIES

You warrant and agree that you will:

a) provide us with complete, clear, accurate, meaningful and timely instructions.
b) provide us with, in a timely manner, all information and documents requested by us, or that are 
reasonably necessary for us to undertake and complete the work you have engaged us to 
perform.
c) provide us with reasonable access to relevant individuals as requested by us, or that are 
reasonably necessary for us to undertake and complete the work you have engaged us to 
perform;
d) provide us with passwords and other access to your networks and systems as reasonably 
required;
e) be responsible for the completeness, accuracy and clarity of the information supplied to us;
f) make all payments due to us on time, and without set off; 
g) not use, or attempt to use, any of the Services to do anything that is contrary to law;
h) not use, or attempt to use, any of the Services in any way which damages or interferes with any 
goods or services provided to us by a third party supplier; and
i) without limiting the above, reasonably co-operate with us to allow us to provide the Services to 
you in an efficient and safe manner.
Chewing IT will do all things reasonably possible to provide the Services in accordance with agreed 
timeframe and to a professional standard. 
Chewing IT will do its best to keep the password and your network information as safe as possible. 
We hold these passwords on our network and are backed up to a data centre in Sydney. We will also 
add 2 step authentications on all accounts where possible. This code will be stored on an iPhone. Please let us know if you do not wish for this to be stored on our devices & network/s. 

CONFIDENTIALITY

• ​Personal information collected by us during our dealings with you will be handled, used and 
  disclosed in accordance with this engagement letter and our privacy policy, which is available on our 
  website or on request.
• We disclose, and you acknowledge, that the Australian Privacy Principles do not apply to our 
  business.
• The purpose of collecting your personal information is to carry out the Services and for related 
  purposes such as staff training and education, updating and enhancing our client records, analysis for 
  management purposes and statutory returns, legal and regulatory compliance and crime prevention. 
  Chewing IT may disclose your personal information to third party service providers, such as tax and 
  accounting software providers, cloud-based accounting software or storage providers, to the extent 
  the information is necessary to provide essential services to Chewing IT to allow our business to 
  operate. These software providers include, but are not limited to, Apple, Xero, Adobe Acrobat DC, 
• Microsoft Outlook, OneDrive, SharePoint. For a full list, please contact us at by filling in the web form.  
  This may require your information being sent overseas in accordance with the Privacy Policy. 
  Information you provide to us will be kept strictly confidential. Access to the information by our 
  employees and contractors will be limited to the level of access required for them to complete the 
  Services. In addition, Chewing IT will keep passwords to your main administrator accounts in a third-party password vault along with multi-factor on our phones.
• Where you share personal information regarding a third party (including your directors and 
  employees) with us, you confirm that you have complied your obligations under the Privacy Act 1998 
  (Cth) (including, if you are not bound by that Act, as if you were so bound), including that the personal 
  information was lawfully collected, that you are entitled to disclose the personal information to us, and 
  that we may use and disclose the personal information in the manner detailed above.
  In conducting this engagement, information acquired by us during the engagement is subject to strict 
  confidentiality requirements. That information will not be disclosed by us to other parties except as 
  required or allowed for by law, as reasonably necessary to provide you with the Services, or with your 
  express consent.

​COMPUTER SALES

• We provide one-year return to base warranty that start from the date of purchase on your tax invoice and warranty is not extendable.
• System warranty is inclusive of labour and hardware for 12 months, but excludes software, virus and third-party products. If faults are found to be a result of software failure or virus attacked, a service fee will be charged.
• Customers that have chosen to assemble their own PC will have full responsibility for any physical damages that have occurred through assembling; we will not take any responsibilities for any incorrect assembling, installations or add-ons.
• Products found Dead on Arrival (DOA) within 7 days from the date of purchase will be replaced on our spot and the replacement will be based on the stock we have. Original package and all contents must be returned as new with a copy of the invoice for the on-time replacement. However, no replacement will be given for the physical damaged products.
• Faulty products returned to us after 7 days of the purchase will be treated as Not DOA and the normal warranty will be taken for a time of two to four weeks before the replacement.
• No warranty for consumable goods e.g. Medias.
• No warranty covered for physical damaged products e.g. burning or physically damaged. Under consumer law guidelines, we are not required to give warranties, refunds, exchanges or credits if customers want to return products that they have modified, damaged, or removed the identifying barcodes/serial numbers from.
• We do not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks, network products etc. are covered by direct manufacturer warranty.
• Chewing IT is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customer should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
• Customer is responsible for proper packaging of warranty returns. All warranties will be void on items that are insufficiently or inaccurately packaged. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is and shipping fees are at customer's costs.
• Shipping fees are at customers' costs if they don't bring the faulty products to our store. Please attach a copy of the original invoice and a detailed fault description. Customers are responsible for proper packaging of warranty returns. We are not responsible for any parcel missing in transit, on its return to us.
• Any part returned for warranty that tests 'ok' by our technicians may incur a testing fee.
• Products found not faulty after testing will be shipped back to customers at their costs if they don't pick up from our store. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected.
• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us.
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place order.

​

WIFI INSTALLATION AND PRODUCTS

• ​Chewing IT are not liable for any important equipment/devices connected to the Wi-Fi networks, which means if there is a device that requires 24/7 uptime of the Wi-Fi network, Chewing IT is not held accountable for the Wi-Fi network if there are disruptions. 

​​FRAUD WARNING & CYBER SECURITY

• Please be aware that cyber fraud poses a significant risk, specifically in relation to email accounts and bank account details, which can be intercepted and modified.  Our bank account will never change during the course of a transaction.
• Please confirm the correct bank account details with us in person or by calling before making a bank transfer to us. We will not accept responsibility if you transfer money into an incorrect account.  We also recommend that emails and any attachments and embedded links be reviewed vigilantly with appropriate cyber security management.
• We will not accept liability for any loss, damage or corruption caused by electronically transmitted information.

​SECURITY ENDPOINT/VIRUS INSTALLATION

• Chewing IT tries its' best to recommend the best security systems at the time of installation.
• Chewing IT is not liable for monitoring your anti-virus 24/7 or any other hardware or 3rd party software not defined in the scope or informed about by the customer.
• Chewing IT is not responsible for the end-user's actions, if accidentally clicking on links or suspicious emails or ignoring notifications and/or recommendations from Chewing IT.
• Chewing IT requires full access to the systems to complete any computer-related task and will take care in protecting the passwords to the best of their ability.
• Chewing IT will not be held responsible if there are threats on computers prior to work starting. This could mean computer viruses, malware or content on the computer that has been installed prior to Chewing IT working on them.
• When Chewing IT install security software, meaning anti-virus or anti-malware software on computers, it is the clients responsibility to monitor and update the software and abide by the end-user terms and conditions provided by the manufacturer of the software
• When Chewing IT install firewall hardware, it is the client's responsibility to ensure this is up to date and maintained and are agreeing to the end-user terms & conditions provided by the manufacturer of the firewall. Chewing IT will offer to manage and update the firewall which comes at an extra cost. 
• Chewing IT will not be held liable for network performance issues and/or any security threats post work completing.

​BACKUP SOFTWARE 

• Chewing IT is not held responsible for maintaining the clients' backups. Chewing IT tries its best to recommend backup software and strategies to align with the clients budget. Chewing IT will only provide reports for the clients who we perform monthly Maintenace for. Backup software will need to monitored by the client on a regular basis to ensure backups are maintained. 
• Chewing IT always recommends 3-2-1 backup strategy. 

​MANUFACTURERS WARRANTY

• Chewing IT does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the Monitors, Security Cameras, Printers, Scanners, Network Products (e.g. D-Link, Net gear), Digital Cameras, Notebooks and more are under Manufacturer Warranty. If products are covered by a local manufacturer warranty you must contact them and arrange the necessary, return. Please see Manufacturers Details. We also recommend checking your warranty registration cards for terms and conditions once you purchase the products; in most cases, they should have the appropriate numbers and details for your return. Please contact us if you are uncertain of this procedure before retuning your goods.

WARRANTY PROCEDURES

• Original invoice or receipt must be presented for all warranty claims.
• Warranty claims must be along with your name, phone number, and address and problem descriptions.
• Warranty for computer parts normally takes two to four weeks before replacing to customers.
• Warranty period is also listed along with the products in our invoice. Warranty period start from the date that customers purchase the products.
• Warranty void if warranty labels on the products are removed.

​

REFUND POLICY

• If for any reason you are not completely satisfied with your purchase please contact us, so that we can resolve any issue you may have, and possibly organise a 7-day money-back guarantee from the time the products are shipped. This refund policy does not apply to change of mind, products which have been used, opened, damaged after delivery, or if any attempt has been made to alter the product.
• All products must be returned in their original condition and sealed. All postage and insurance costs are to be paid by you. We recommend that you return the product via registered prepaid post. You assume any risk of lost, theft or damage to the goods during transit; therefore, we recommend you opt for shipment registration or insurance with your postal carrier. Chewing IT will not be responsible for parcels lost or damaged in transit.

​

DELIVERY POLICY

• After submitting a successful order via email or phone, you will receive an email from us confirming your order. We will normally confirm receipt of your order within the next business day of the order being successfully placed. If the product is unavailable at the time of order delivery will take longer than estimated. Usual delivery of all products within Australia, are within 7 days from receipt of deposit. If goods are coming from outside of Australia, you will have to allow for up to 28 days.
• Mail/Courier service is responsible for the products ordered during transportation. If a product you order is missing, or the product you receive is incorrect, or if any product arrives damaged you must notify us within 24 hours of receiving your order. If you do not notify us within this period we are entitled to assume that the products you received were correct, complete and arrived in good condition.  Any claim that may be made against the mail service provider for products damaged in transit must be made within 24 hours of delivery to you. Therefore, it is essential that you notify us within this period. We recommend you open the package sent by us straight away once it is delivered to you.
• Delivery time estimates apply to products in stock at the time of order and are calculated in business days, excluding one business day for order processing time and are subject to mail service provider delays outside of our control. Products can only be shipped to an Australian address. If you want products delivered to an address outside of Australia, please contact us to discuss the order and delivery address prior to placing your order. Products in stock will only be sent after payment is verified and received by us which may affect the estimated delivery time. If you wish to query the status of an order placed and the estimated delivery date, please contact us on 02 4339 4789

​LIMITATION OF LIABILITY

• ​We will provide our Services with reasonable care and skill. You acknowledge and agree that all 
  express or implied terms, conditions or warranties in relation to the Services are excluded, except as 
  expressly stated in this Engagement Letter, or as required by legislation that cannot be contracted out 
  of (which includes, but is not limited to, the provisions of the Australian Consumer Law).
• Our liability to you for direct loss is limited to the amount actually paid by you for the Services that 
  resulted in the loss.
• However, if this does not meet the requirements of the Australian Consumer Law, or if we are not 
  permitted by law to exclude our liability, then our liability will be limited to the maximum extent 
  permitted by law to one or more of the following as determined by us in our absolute discretion:
• a) the re-supply of the Services; or
  b) the payment of the reasonable cost of having the Services re-supplied; or
  c) the refund of any payments made to us by you for the relevant time period.

• To the maximum extent permitted by law, we will not be liable for any consequential loss or damage, 
  whether arising in contract, tort or otherwise, that may be sustained by you in connection with, or 
  arising out of the provision of the Services.
• Any advice, recommendation, information, assistance or service given by us in relation to the 
  Services is given in good faith and is believed to be accurate, appropriate and reliable at the time it is 
  given, but is provided without any warranty as to accuracy, appropriateness or reliability. To the 
  maximum extent permitted by law, we do not accept any liability or responsibility for any loss or 
  damage suffered as a result of your reliance on any such information, assistance or service.
• Chewing IT provides no warranty as to the effectiveness of anti-virus and/or anti-malware products or 
  software, or any other products or services provided by third parties.

​TERMS & CONDITIONS UPDATES

• We reserve the right to modify this terms & conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​QUESTIONS AND CONTACT INFORMATION

​If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to 3 Amy Close, WYONG NSW 2259